Wildbit

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Thoughts on building web apps, businesses, and virtual teams.

6 Dec Justifying difficult customers in support

Posted by Natalie Nagele on December 6, 2011 — 0 Comments

Natalie Nagele

In my past life I was working in health insurance. Insurance works in a method called pooling. 10 people pay $10 each, and when one has an accident that costs $80, the insurance company can pay the claim, and still make some money. There’s the reverse of course, where health insurance companies collect $100, but [...]

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