Comments on: Bug Tracking Tips

By: Basecamp as a bug-feature tracking system | Wildbit

Basecamp as a bug-feature tracking system | Wildbit — Mon, 03 Nov 2008 15:50:11 +0000

[...] it! You don’t need anything else to start managing your project. By using simple rules for bug tracking and Basecamp you can easily manage your projects. Later, you will discover other features ( most [...]

By: Igor Balos

Igor Balos — Fri, 24 Oct 2008 08:03:04 +0000

tanel, it depends. Usually, we use this workflow: Customer adds the bugs to a list which is reviewed by QA person.

If the bug is reproducible, it is assigned to developer, and back to qa person after it’s fixed. If not, we contact customer to see how to reproduce the bug.

By: tanel

tanel — Fri, 24 Oct 2008 07:18:45 +0000

If a customer *filed* the bug :)

By: tanel

tanel — Fri, 24 Oct 2008 00:40:48 +0000

I find the ideas about task flow very interesting. If a customer the bug, would you also assign the bug back to customer?

Great list, thanks!

By: Garrett Dimon

Garrett Dimon — Thu, 23 Oct 2008 23:56:41 +0000

I couldn’t agree more. As someone who has spent the last year thinking about the process of tracking bugs and issues, I’d say this list is right on the money. Very nice work.